Frequently Asked Questions
Everything you need to know about your MACK shopping experience.
What is the standard shipping timeframe for MACK orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
How can I return or exchange an item?
We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
How do I know which size will fit me best?
Every product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite garments to ensure the perfect fit.
What payment methods do you accept?
MACK accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
At MACK, we prioritize ethical manufacturing. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.